I wrote this to add on our Facebook page. Any comments appreciated. In January 2015, the founders of Maideasy have been mulling over their problems of finding reliable and trustworthy part-time cleaners for their home. Both are busy parents to growing children, they need all the help they can get to help to organise the […]
Acting Proportionately
At the bottom of every Maideasy’s email, our core philosophy in treating our customers and cleaning crew succinctly explained: We’re 100% committed to treating customers and cleaners with fairness, common-sense, and kindness. Every now and then, we receive complains and compliments from our customers of our work quality and cleaning crew. To encourage our cleaning […]
New Service: General Helper
As Ramadan and Syawal is around the corner, we have introduced a new service called General Helper to help you with this festive season and beyond. During this festive season, we understand that you may need the extra hands to help you with preparing kuih, or cakes or even rendang. Just let us know. Here’s […]
App Feature Highlight #1
The developers at Maideasy often observe real world experiences and translate that into a feature in the crew and customer app. One instance that we observe in real life is how cleaners of cleaning companies in commercial cleaning works. Before they begin work, they will congregate in let’s say the parking area, and be briefed […]
Support Quality Monitoring
There have been a few complaints that have been raised by both our customers and support team. There are occasions that I felt that it is our weakness that we are not empathetic or have weaknesses in listening to the problem faced by the customers. The founders of Maideasy has in, a few occasions, have […]
More To Come
At Maideasy, our aim is to perfect the processes and product offerings to our customers. If you notice the mobile application, the features and the design are developed from thousands of data and observation of people’s behaviour and reactions. We try to make it as user friendly as possible. Over the three years that we […]
Taking Care of The Maideasy Crew
Over the two and a half years of Maideasy operating, we’ve learnt a lot about our customers and especially our crew. In time, as Maideasy grew, as we served more and more customers and trained and provided jobs to our cleaning crew, we learnt a few key insights about the cleaning industry. My blog post […]
International Women’s Day: Earning An Honest Income
When Kak Zafran came to Maideasy, she was a tired mother juggling her work as a housekeeping supervisor at two branches of hostels in Kuala Lumpur. This mother of four was burdened by a heaving heart to make sure the younger two of her four children had the attention needed from a mother. Kak Zafran […]
Why I Prefer A Male Cleaning Crew
I am a loyal customer of Maideasy since August 2017. Previously, I had a (Malaysian) live in maid to take care of the home and the family. Because that I have a small family of one child and a relatively clean and organised home, my maid didn’t have much to do. Shortly after, we let […]
Dilemma
Maideasy has so far interviewed 2000 Malaysians to become the cleaning crew. All have heard our pitch, and most proceeded to training. Many of them think that cleaning homes is an easy job. There are untold challenges about this story of an easy job, apart from immaculate cleaning of homes, the crew will also have […]