About Maideasy

• What is Maideasy?
• Is Maideasy a cleaning company?
• Who are your cleaners? Are they local or foreign cleaners?
• How can I contact you?

Cleaning Services

• What type of services you provide?
• What's included in a standard basic home cleaning service?
• What's included in a standard move-in/out or post-renovation home cleaning service?

Session Details

• How much do your services cost?
• What are your available time slots?
• Do you cover my area?

Cleaning Supplies

• Are cleaning tools and supplies covered by Maideasy?
• What cleaning tools and supplies should I prepare?
• Can I request that the cleaner bring cleaning materials?

Company Policy

• What is your Satisfaction Guarantee?
• What is your rescheduling and cancellation policy?

Booking Process

• When should I book?
• Can I make a booking on short-notice?
• Why am I not able to book the time and date I want?
• How do I book a regularly scheduled cleaning?

Booking Confirmation

• How do I know that my booking is successful?
• What should I do after my booking? How do I know if a cleaner will be coming?
• How long should I wait for the confirmation of cleaner?

Booking Changes

• How do I cancel my booking?
• How do I reschedule my booking?
• How do I update my address, email address and/or mobile number?

Booking Payment

• How do I make my payment?
• The payment link you sms-ed me does not work. What do I do?
• How can I request for an invoice?
• Can I feel comfortable making payment through Maideasy’s website?

Special Request

• How do I notify Maideasy should I have special requests? (e.g Can I request for a male cleaner? Can the cleaner iron my clothes?)
• Can I request for multiple cleaners?
• How do I inform Maideasy of any information? (E.g I have 3 dogs at home that will be caged during the cleaning session)

Before Your Session

• When can I expect my home cleaner to arrive?
• What should I do if my cleaner is late?
• Do I have to be at home during the cleaning?

During Your Session

• Can I trust my Maideasy home cleaner?
• What should I do if something is damaged/missing?
• Why can't I book directly with the crew?

After Your Session

• How do I rate my Maideasy experience and cleaner?
• How do I file a complaint?

Promotion Code

• How do I redeem a promotion code?
• What do I do if I cannot redeem a promotion code?
• What is this Facebook Selfie promo?

Latest updates

• How do I keep up to date with Maideasy?
• How do I keep up to date with Maideasy coverage areas?

Work with Maideasy

• How do I join the Maideasy Cleaning Crew?
• Can I know more about the Maideasy Cleaning Crew position?
• How do I join Maideasy (other positions)?